Hot Tub Superstore Cares about your Health!

We take your health very seriously and have taken extra steps to ensure you are safe when shopping with us.

For the past few weeks, PHTA has been focused on the COVID-19 outbreak and its potential impact to our members. Many of you have reached out to us for guidance on what to communicate to your customers about whether COVID-19 could be transmitted in pools and hot tubs. Today, the Centers for Disease Control and Prevention (CDC) released official guidance regarding this issue.

According to the CDC, there is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.

This guidance and other water-related guidance can be found here. 

Additionally, PHTA has created a web page where you can find:
-General information on COVID-19
-Safeguarding your workplace 
-Preparing for potential mandated quarantines
-Understanding potential HR issues
-And more.

COVID-19 UPDATE

Following the CDC’s announcements regarding the Coronavirus COVID-19 we would like to reassure

and update our valued customers on our plan to keep customers and our team safe whilst complying with

CDC’s advice and keeping our business running as best we can.

SHOWROOM

Our showroom is open by appointment only. Please call to schedule an appointment 775 470 5000

All surfaces where contact is likely (i.e. door handles, screens, handrails) will be cleaned regularly throughout

the day and sanitized after every customer visit. Hand washing and sanitizing wipes are available to every customer

visiting the showroom. We request that anyone presenting symptoms refrain from visiting the showroom. We have

hot tubs in stock available for delivery. If you have to isolate yourself at home, you may as well make the

most of it – what better place to self-isolate than in a hot tub!

PRIVATE APPOINTMENTS AVAILABLE

For customers wishing to view our hot tubs or would prefer to have the showroom to themselves, this can

be arranged. We have morning and evening appointments available on request.

HOME CONSULTATIONS & IN STORE VISITS

We are available to carry out home visits by appointment if you wish to discuss our hot tub delivery radius

and survey your site. If you would prefer, we didn’t visit your home we can use technology to interact with

you via video calling. Brochures are available to download from our website.

SERVICE & MAINTENANCE SUPPORT

Our service team will still carry out general service and maintenance work for our customers. Our

engineers will be following CDC’s advice, distance themselves from customers, and be more vigilant with

hygiene precautions. They have sanitizing wipes and hand wash available on the vans. We are asking

current customers who are exhibiting COVID-19 symptoms to inform us, and we can arrange the

appointment for a later date.

CHEMICALS & ACCESSORIES IN ADVANCE

With customers being at home more than usual we expect hot tub usage to increase.

If you require chemicals or accessories, please order via on our website or call the store.

EXPERT INFORMATION

We will be on-hand to offer help and advice as usual. We will be manning the telephones and replying to

emails and messages out of hours. We expect hot tubs to be well-used over the coming months. If you run

into problems just give us a shout.

Thank you to all our customers for your support. While we expect some challenges, we will do our best to

carry on providing the best service we can.